FAQ

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

It is recommended to burn your candles for 1-4 hours at a time to ensure an even burn and prevent tunneling.

Interior sprays typically have a shelf life of 2-3 years. It's advisable to check the product label for specific expiration dates and storage instructions.

You can refill your car diffuser with essential oils at home or purchase refill oils from specialty stores or online retailers that offer car diffuser refills.

It's recommended to stop burning your candle when there is about 1/2 inch of wax remaining to prevent the container from overheating and ensure safety.

Room sprays contain a combination of water, alcohol, and fragrance oils. When sprayed into the air, these particles evaporate quickly, dispersing the scent and temporarily masking unpleasant odors.

Yes, the Luna Luxe interior room sprays are safe to use as long as you follow the manufacturer's instructions. However, it’s important to check for any potential allergens or irritating chemicals, especially if you have respiratory issues or sensitivities.

The scent from an interior room spray typically lasts anywhere from a few minutes to a couple of hours, depending on factors like room size, ventilation, and the concentration of the fragrance.

Yes, room sprays can be used in any indoor space, including bathrooms and kitchens. They can help eliminate cooking odors or bathroom smells, but it’s best to choose a spray with a scent that complements the area (e.g., citrus or floral scents for kitchens, fresh scents for bathrooms).

You can use a room spray whenever you feel the need to freshen up the air or mask unwanted smells. However, overuse can lead to a buildup of fragrance, which may become overpowering. It's best to use it sparingly.

Yes, many people use room sprays in their vehicles to freshen the air. Be sure to use sprays that are safe for use in enclosed spaces and avoid using too much product, as it could become overwhelming in a small space like a car.

Candles work by burning a wick in a pool of melted wax. The heat from the flame melts the wax around the wick, which is then drawn up the wick and vaporized to create the flame. The flame is what provides light and heat while burning the candle.

Tunneling occurs when a candle burns down the center, leaving a ring of unused wax around the edges. To avoid this:

• Burn the candle long enough for the entire top layer of wax to melt evenly across the surface (usually 1-2 hours for a standard-sized candle).

• Trim the wick to about 1/4 inch before each burn to ensure an even flame and prevent tunneling.

It is not recommended to burn candles in your car due to safety concerns. A candle’s flame could cause a fire if it tips over or is left unattended. Additionally, the heat and small space may cause the candle to burn unevenly.

Dip the wick into the melted wax using a wick dipper to snuff it out OR If you don’t have a snuffer, carefully blow gently on the wick to avoid wax splatter, ensuring the wick is no longer burning.

No, it is not safe to leave a candle burning overnight. Candles should always be extinguished when you leave the room or go to bed. Leaving a candle unattended increases the risk of fire.

Ideal places to burn candles include:

• Flat, heat-resistant surfaces away from flammable materials (e.g., curtains or paper).

• Areas that are well-ventilated to prevent the build-up of soot or fumes.

• Keep candles away from drafts or air currents, which can cause flickering and uneven burning.

Yes, but you should always exercise caution. Never leave candles unattended, and keep them out of reach of children and pets. Also, choose non-toxic, natural candles to reduce the risk of harmful emissions.

Our candles are made with high-quality, eco-friendly ingredients, including natural soy and coconut wax, and lead-free cotton wicks. We use a unique blend of essential oils and fragrance oils, ensuring long-lasting, clean burns without harmful toxins. Every candle is hand-poured with love and care, designed to create a luxurious, relaxing atmosphere in your home.

• Trim the wick to about 1/4 inch before each burn. This helps prevent excessive soot and keeps the flame steady.

• Burn the candle long enough for the wax to melt all the way to the edge of the container. This prevents tunneling and ensures an even burn.

• Don’t burn it for more than 4 hours at a time. This helps preserve the wax and the wick.

• Always burn the candle on a heat-resistant surface and keep it away from drafts.

Tunneling happens when the candle burns down the middle, leaving a ring of unused wax along the sides of the container. It can be frustrating because you’re not getting the full value of the candle. To avoid tunneling, make sure you burn your candle long enough during each session for the wax to melt all the way to the edge of the jar. For most candles, this takes about 1-2 hours, depending on the size. If you notice tunneling, you can “fix” it by using a wick trimmer or stirring the wax gently to redistribute it.

• Standard Shipping: Typically takes 3-7 business days.

• Express Shipping: 1-3 business days for faster delivery.

• Pick Up: You can pick up your own parcels from our location in Botanic Ridge, 3977

• Local Drop Off: If you live in the surrounding suburbs of Cranbourne, you may be elligible for a $5 drop off!